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1. ARRIVAL |
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1.1 |
Please ensure your cat is transported in a
safe and secure carrier, in good condition, designed
for transportation of cats. |
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1.2 |
We will care for your
cat according to the highest levels of care as
established by the Feline Advisory Bureau and you
accept that your cat is boarded with us at your
own risk. |
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1.3 |
We will need to see proof of current vaccinations for feline flu
and enteritis, which must be provided at check-in. |
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1.4 |
We reserve the
right to not accommodate any cat showing signs of ill
health pending advice from a Veterinary Surgeon. We trust
you will appreciate that this is essential in order to
safeguard the health of all cats staying with us.
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2. DEPARTURE |
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2.1 |
If you will not be collecting your cat yourself, please
ensure that the person you send will be able to handle
your cat safely. |
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2.2 |
For the welfare of our guests
we reserve the right to re-home any cat not
collected within fifteen days of their scheduled departure
date if, after making reasonable efforts, we have not been
able to agree suitable arrangements with the owner and/or
emergency contact.
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3. FEES |
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3.1 |
Full payment of fees, including any extras such as flea
treatments, must be completed before departure. |
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3.2 |
We do not offer discounts for
early departure and/or late arrival. |
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3.3 |
We accept payment by cash or cheque. We are not able to
accept card payments. |
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3.4 |
In common with most boarding
catteries our fees are charged per day, including
the day of arrival and day of departure. For example a two
night stay is charged as three days.
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4. CANCELLATIONS AND AMENDMENTS |
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4.1 |
Changes notified to us more than 14 days before the
arrival date will not incur any penalty. |
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4.2 |
If the
duration of the booking is reduced less than 14 days
before arrival then the fees associated with the booking
will not be reduced. There will be no reduction in fees
for later arrival and/or earlier departure. |
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4.3 |
If a booking is cancelled less than 14 days before arrival
then the full fees will remain due and must be paid. |
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4.4 |
There will be
no reduction in fees if you bring your cat to us later
than the booking arrival date. |
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4.5 |
There will be
no reduction in fees if you collect your cat from us
earlier than the booking departure date.
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5. HEALTH & MEDICATION |
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5.1 |
We are happy to
accommodate cats on medication. We can administer pills
either orally or in food and we are experienced in caring
for diabetic cats including those requiring insulin
injections. Please do contact us to discuss your specific
needs and we will do our utmost to meet your requirements. |
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5.2 |
Vaccinations and annual vaccination boosters must be
completed at least seven days before arrival. |
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5.3 |
If your cat has not had any flea treatment in the three
months prior to staying with us please ensure they are
treated with a vet recommended product at least 24 hours
before arrival. |
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5.4 |
If your cat has not had any worming treatment in the three
months prior to staying with us please ensure they are
treated with a vet recommended product at least 24 hours
before arrival. |
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5.5 |
If your cat shows signs of flea or worm infestation it
will be treated with an appropriate product and the cost
of the treatment, which will not be less than £15, will be
added to your invoice. |
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5.6 |
Male cats over the age of six months that have not been
neutered will not be accommodated. |
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5.7 |
For the
welfare of other cats staying with us no cat suffering
from, or suspected to be suffering from, any infectious or
contagious disease will be accommodated. |
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5.8 |
We will ask for your written authority to call a
veterinary surgeon on your behalf should we consider
it necessary. During your cat's
stay you will benefit from our insurance cover of
£1000 - this cover excludes all
pre-existing conditions. |
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5.9 |
We do not charge for administering straightforward
medication during our normal operating hours. We do charge
for administering medication outside our normal operating
hours and for transporting cats to and from the Veterinary
Surgeon. |
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5.10 |
Only cats from the same home may
share accommodation.
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6. ELDERLY/DISABLED CATS |
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6.1 |
We have experience in caring for both elderly
and disabled cats. If your cat has any special
requirements due to age or disability please bring this to
our attention at the time of booking so that we can
discuss how to best meet your cat's specific needs.
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