COVID-19

Keeping Safe

 

 

 

Please help us to keep everything safe during the ongoing situation. We appreciate your support as we do our best to protect you, your pets and ourselves.

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We are following Government and Industry advice (which you can see here) and so have modified how we are doing things.

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Although this is not how we would wish to operate - it is necessary for the time being and so we thank you for your support and co-operation.

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Please follow the guidance below.

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Timing

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Unfortunately we will no longer be able to accommodate early/late arrivals/departures.

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Please arrive within plus or minus 10 minutes of your scheduled arrival/departure time to prevent encountering other clients at our premises.

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Please notify us well in advance if you need to re-schedule your arrival/departure – even if by just a few minutes.

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Before Arrival

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Before the day of arrival please complete and return your Check-In Form that we will have forwarded to you. Please return it to us electronically – via email/messaging/photo etc.

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Arrival

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Before leaving to bring your cat(s) to us please clean your carrier and thoroughly wash your hands.

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Please remember to bring any vaccination certificates with you.

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Please arrive within plus or minus 10 minutes of your scheduled arrival time to prevent encountering other clients at our premises.

 

Please only bring essential items, your cat, carrier and any medication.

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Please do not bring bedding, toys, food, bowls, litter trays or any similar items unless absolutely necessary as we will not be able to accept them for the time being.

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We are operating a contactless arrival process:

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Upon arrival please ring the bell outside our Reception

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Place your cat(s) in their carrier(s) on the table together with vaccination certificate(s)

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We will then check the vaccination status and return the certificate(s) to you.

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We will then take your cat(s) down to the Cattery and settle them in.

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To prevent the spread of Covid-19 within our Cattery it will not, for the time being, be possible for you to accompany us down to the Cattery.

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Departure

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Before leaving to collect your cat(s) from us please thoroughly wash your hands.

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Please arrive within plus or minus 10 minutes of your scheduled departure time to prevent encountering other clients at our premises.

 

We are operating a contactless departure process:

 

Upon arrival please ring the bell outside our Reception

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We will attend to confirm collection details and process any payment

 

We will then bring your cat(s) to you – having first wiped your cat(s) and carrier(s) with pet-safe cleaning product.

 

To prevent the spread of Covid-19 within our Cattery it will not, for the time being, be possible for you to accompany us down to the Cattery.