COVID-19

Keeping Safe

 

 

 

Please help us to keep everything safe during the ongoing situation. We appreciate your support as we do our best to protect you, your pets and ourselves.

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We are following Government and Industry advice (which you can see here) and so have modified how we are doing things.

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Although this is not how we would wish to operate - it is necessary for the time being and so we thank you for your support and co-operation.

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Please follow the guidance below.

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Timing

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To help us keep everyone safe and maintain social distancing please would you arrive within plus or minus 10 minutes of your scheduled arrival/departure time. This is to avoid contact with other customers.

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Please notify us well in advance if you need to re-schedule your arrival/departure – even if by just a few minutes.

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Before Arrival

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Before the day of arrival please complete and return your Check-In Form that we will have forwarded to you. Please return it to us electronically – via email/messaging/photo etc.

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Arrival

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Please clean your carrier and any other items before departing to bring your cat to stay with us.

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Please remember to bring any vaccination certificates with you.

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Please arrive within plus or minus 10 minutes of your scheduled arrival time to avoid encountering other customers at our premises.

 

We are operating a contactless arrival process:

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Upon arrival please ring the bell outside our Reception

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Place your cat(s) in their carrier(s) on the table together with vaccination certificate(s)

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We will then check the vaccination status and return the certificate(s) to you.

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Departure

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Please arrive within plus or minus 10 minutes of your scheduled departure time to avoid encountering other customers at our premises.

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We are operating a contactless departure process:

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Upon arrival please ring the bell outside our Reception

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We will attend to confirm collection details and process any payment

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We will then bring your cat(s) to you – having first wiped your cat(s) and carrier(s) with pet-safe cleaning product.